CASE PAPER
Production Support Transformation
Client Partner: Integra Medical Networks (Healthcare Systems) | Timeline: 8 Weeks
Business Challenge
Unmonitored server crashes during off-hours delayed patient scheduling dashboards.
Solution Architecture
We deployed 24/7 Prometheus tracking and established an active shift-rotation L2/L3 support model.
Tech Configuration
Prometheus / GrafanaPagerDuty IntegrationDocker Container clusteringAWS Engine
Aligned Services
- Production Support
- 24/7 Monitoring Services
Project Deliverables & KPIs
Through close systems collaboration and automated regression test checks, we hit the client's targets within the timeline.
- Server down-time minimized to 99.99%
- Critical ticket responses in 10 mins
- Zero patient data loss incidents
Global Business Impact
"Maintained continuous clinic scheduling access across 200 health facilities, ensuring reliable operations."
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